Support Administrator/Analyst 2nd line Support

Parity Professionals
Bermuda Park
£100 per day
10 Aug 2017
24 Aug 2017
Contract Type
Full Time

Support Administrator/Analyst - 2nd line support


£100-£125 Per Day

We are looking to recruit a support analyst/administrator on a temporary basis for, 4 months

Key Responsibilities:

  • Perform second line support function, adhering to the incident management process for users through to resolution.
  • Investigate and take appropriate action to resolve ULN and PLR Data Challenge i-tasks assigned to the group.
  • Provide high quality customer service in line
  • Provide users with progress updates on their cases.
  • Ensure the information provided is accurate, regular and easy to understand.
  • Manage and organise own workload to consistently meet SLAs.
  • All dealings with internal and external users is professional. Both internal and external users' expectations are met.
  • Handle sensitive information in a confidential manner


  • A good working knowledge of Microsoft Office.
  • Valid Basic Scotland Disclosure.
  • Good written and oral skills


  • Experience of working on a first line or second line service desk and ITIL knowledge would be an advantage.
  • Knowledge of Service Now would also be an advantage

if you have the skills required please apply

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