Desk Engineer

Recruiter
Estates, Facilities & Maintenance
Location
Birmingham
Salary
£30k - 36k per year + Car + benefits
Posted
10 Aug 2017
Closes
10 Sep 2017
Sector
Engineering
Contract Type
Full Time
If you are an experienced Refrigeration Engineer who has been considering moving away from the tools we may have just the job for you!

Commutable from: Birmingham,Coventry,Tamworth, Bromsgrove, Sutton Coldfield

This national refrigeration company provide service, maintenance, installation and project management to clients who vary from retail to commercial and corporate fields.

Covering over 900 sites across the UK they can offer stability and security to their employees as well as a clear career progression for those who want it

In return for your dedication and hard work in this position you will receive the following benefits;

- A salary of £30,000-£36,000 + vehicle + OT
- Opportunityfor overtime
- Career progression
- Getting to work for a prestigious company
- 25 days holiday plus bank holidays

Desk Engineer main duties include;

- Reducing call volumes by providing solutions at first escalation
- Resolving refrigeration and system issues for clients
- Liaising with customers on daily basis, providing excellent customer service
- Analysing data against raised calls for predictable faults
- Identifying poor performing sites and implement plan for improvement by analysing data
- Provide technical support to engineers
- Ensuring all KPI's and SLA's are met
- Understand projects timetable and on-going site works to enable any effective utilisation of engineering resource
- Identify revised spare parts requirements from emerging trends in fault types
- Audit work carried out by engineers to ensure jobs are completed correctly and effectively
- Conduct Desktop audit for PPM works
- Keeping an accurate record of historical data on the system
- Maintain the tracking report which will identify equipment history and trends
- Provide effective supervisory, data and technical support to account managers

Do you have the following skills and experience?

- You will be a qualified refrigeration engineer
- F-Gas qualified (2079 certificate)
- CO2 Experience (Desirable)
- Previous experience working within a retail refrigeration environment
- Full UK Driving licence

All sound good so far? Want to apply? You now have two options:

If you choose to click apply I will be notified of your application immediately and will reply upon review of your CV (Please allow 24 hours for a response)

Send a full CV direct to my email ********************** with the subject as Technical Coordinator and I will respond within 24 hours following a review of your CV