Team Leader Teleappointing

Recruiter
Focus Resourcing
Location
Tamworth
Salary
£25,000 per annum
Posted
10 Aug 2017
Closes
14 Aug 2017
Sector
General
Contract Type
Full Time

My client, a dynamic and growing company are looking for a Teleappointing Team Leader to manage a team of cold calling outbound telesales agents who will book appointments for the field sales team to visit businesses with a strong focus on delivering and maximising sales opportunities for both telesales and the front line team by cross selling contracts.

Responsibilities:

  • To drive the team daily to achieve delivery of contractual sales targets set along with monitoring and measuring team members KPI results
  • To monitor and review the teams' performance and trends against KPI's with a view to optimise results, recognise achievement and dealing with under performers professionally
  • To plan and manage daily activities, communicate clear and concise objectives to team. Hold relevant team briefs daily
  • To carry out one to ones with the teams together with assisting the line manager with annual appraisals
  • Manage and monitor staff timekeeping and attendance together with holding BTW interviews
  • To oversee that all team are daily building short and long term pipeline opportunities
  • To carry out weekly coaching in order to enhance team's performance and the appropriate training and development as required
  • To achieve set period, quarterly and annual revenue target by selling profitable business through value added selling

Essential Attributes:

  • Able to demonstrate experience in successful telephone sales, performance management, coaching and development of sales techniques
  • Good people management skills
  • Excellent customer service skills
  • Computer literate (Microsoft - specifically excel/word and outlook)
  • To have a background knowledge of a CRM system
  • Excellent attention to detail
  • Self motivated, disciplined and professional
  • Ideally have a successful background within a sales environment

Company offer good benefits, excellent career progression

Salary is £25k with an OTE of £36k.

The hours are M-F 9-5 - but a team leader can work later some evenings.

The process of the interviews will be 1st interview with a presentation and then from this will be 2nd interviews.