Customer Service Adviser - Full time and Part time

Office Team
£9 p hour
09 Aug 2017
30 Aug 2017
Contract Type
Full Time
Robert Half is recruiting for a Customer Service Adviser on a Temporary to Permanent basis for a Service Based organisation in Tamworth

We have two roles: a Full time 37.5 hour week role over 7 days per week and a Part-Time 16 hours per week role for evenings and weekends

Both roles are start at the beginning of September

** Please note: we can only hire people who have no holiday or leave booked for September and October 2017

The temporary to permanent Customer Service Adviser role is key to ensuring that there is a first class service provided to the customer base.

Key requirements of the role:

- Ensuring all customer queries are dealt with in an efficient and timely manner
- Deliver high quality level of assistance and ensure first class response to problems
- Inbound and internal outbound calls are dealt with swiftly ensuring continued service levels
- Drive customer satisfaction levels
- Full time role: Flexibility of shifts between 08:00 - 20:00 over 7 days - this is none negotiable, 37.5 hours per week worked over 5 days
- Part time role: 16 hours per week between 4pm and 8pm Monday to Friday and 8am - 5pm on Saturday and Sundays

Job description:

- Answering inbound customer service calls
- Handling queries in a timely, effective and professional manner
- Enhanced communication skills
- Ability to work under pressure and use own initiative when problem solving
- Persuasion and influencing skills
- Confident and resilient to deal with challenges from customers and internal stakeholders
- Mature outlook and self-confident with the ability to be a team player
- Takes ownership of their own actions and personal development
- Always professional and demonstrates respect towards others at all times
- Have desire to learn and improve knowledge

Based in Tamworth £17.K permanent salary plus benefits

£9 an hour on a temporary basis for twelve weeks before becoming permanent

Starts in September

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

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