Customer Service Telephone Advisor

Recruiter
Matt Burton
Location
Bermuda Park
Salary
£17,748 per annum
Posted
07 Aug 2017
Closes
15 Sep 2017
Contract Type
Full Time

Customer Service Telephone Advisor

Are you looking for a role where you can put customers at the heart of everything you do?

We are looking for customer focused individuals who thrive off providing an exceptional service, in a fast paced environment where every day is different!

We have an exceptional reputation for excellent customer service and putting members and our contact centre provides a first point of contact for our customers. This is truly at the heart of our business!

Your main responsibilities start with taking calls from our customers, helping them with their enquiry and ensuring they receive a world class service. Calls can range from balance enquiries to opening a new account for them. Once you have mastered these elements of the role you will progress through a structured accreditation programme, enabling you to confidentially deal with more complex situations whilst developing yourself.

About you:

  • Experience of work within a customer service environment
  • People who work well under pressure in a fast paced environment
  • People with a flexible attitude to support and work within a team
  • Strong communication skills and attention to detail
  • You have the ability to problem solve


You will be required to work flexibly over a shift pattern during the operating hours below and are rewarded with a 20% shift allowance in addition to your basic salary.

Monday to Friday 8am to 8pm,
Saturday 9am to 5pm
Sunday 10am to 4pm