Billing Assurance Analyst

First Utility
£22,000 per annum
09 Aug 2017
31 Aug 2017
Contract Type
Full Time

Here at First Utility we want to make a difference. We are changing the face of the energy industry by campaigning for more transparency, better communication and a speedier switching process. Through pioneering technology and sharing our knowledge, we put our customers firmly in control of their energy, so they can spend less on what they need and more on what they want.

We are proud to deliver award winning service and as we continue to challenge the industry, our talented people are integral to our journey; our people make that difference. As we continue to grow our Team and expand our service offering, we now have office locations in Warwick, Coventry, London, Krakow and Hamburg.

We’re looking for a Billing Assurance Analyst to join our Billing operations team to help us continue to make that difference.

How the role fits in

The Billing Assurance Analyst will report directly into the Billing Improvements Manager and will be responsible for identifying and driving business improvements across billing, on behalf of First Utility. Using system and process experience you will provide ownership and accountability for the delivery to plan of billing metrics and efficiencies. Additionally you will be responsible establishing the root cause and for monitoring the performance of improvements.

The role day to day

  • Maintaining the end to end processes documentation for bill operations

  • Providing regular reporting support for the billing teams

  • Liaising with relevant managers to identify business improvements which will deliver against the strategic objectives

  • Facilitate workshops and sessions, capturing outputs and agreed action plans

  • Drafting business cases and obtaining sign off for business improvements

  • Working with key areas to establish required support, testing and implementation of business improvements

  • Tracking and monitoring anticipated and expected results of key business metrics, tests, process and architectural changes

  • The review and maintenance of billing policies and supporting procedures

  • The adherence to regulatory and compliance obligations through the delivery of operational activity to Billing policy

  • Support of operational planning activities for the department

What you'll need to help you make the best of the role

  • Experience of working in a compliant and regulatory environments

  • Billing Operations expertise

  • Experience of process mapping or re-engineering work

  • Experience of reconciliation of data across systems and processes

  • Expertise in the creation and tracking of department KPIs

  • Resilience to work to deadlines and under pressure

  • Communications skills at all levels

The 'nice to haves'

  • SQL Knowledge desirable

  • Utilities Industry experience

  • Bill Assurance experience

  • System or UAT experience desirable

  • Knowledge of compliance regulatory landscape

What you'll get in return

Our people are our business, so our mind-set is people first. Spending much of your time at work, we know it’s not just about a rewarding career, development opportunities and competitive salary - the work space, relaxation areas and coffee matter too!

First Perks is our benefits portal where you can access BUPA Private Healthcare, childcare vouchers, pension scheme, cycle to work scheme, our staff tariffs and exclusive savings and discounts from nearly 900 retailers - including holiday deals to help you make the best of your 25 days holiday (plus Bank Holidays). First Perks features discounts for many of the biggest brands - from to Amazon, from John Lewis to Tesco; there is something for everyone.

We’re proud to support our charity partner the NSPCC and offer regular fundraising events from bake-offs to London Marathon entries. Our teams enjoy quarterly socials, some more adventurous than others! One tradition we’ve held on to as we’ve grown is "Fruity Friday" - heaps of free fresh fruit for all, every Friday.

So if you like the fast pace of an evolving business, feel it’s important to reach your full potential and enjoy your time at work, then a career with us could be your next move.

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