2nd Line Helpdesk IT Support Advisor

Mason Recruitment Limited
£25,000 per annum
09 Aug 2017
31 Aug 2017
Contract Type
Full Time

2nd Line Helpdesk Advisor, based in Birmingham, West Midland

Up to £25,000.00 dependent on suitability and experience + £5,0000.00 car allowance

Are you:

  • a talented and motivated helpdesk professional?
  • Committed to building a career in IT?

If so then this position is almost certainly the next big career step for you.

If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing 'stuff’, then we want you to contact us about joining our clients team in Birmingham, and building your career in IT. This cmpany is a premier provider of IT support services, and this role is based on the Service Desk of one of our largest Client sites in Birmingham with 400+ users across 13 sites.

This is a career opportunity, not just a job. Building your career is what we do, join us on the helpdesk, get to know and understand the job, deliver excellence to your client alongside your team and watch your career in IT take off.

As a 2nd Line Helpdesk Advisor you will be working as part of a great team made of 1st, 2nd & 3rd Line Support Analysts. You will provide deskside, phone and remote support, you will be responsible for solving the clients’ IT problems and feeling good about doing it. You will be responsible for logging, managing and resolving client issues by using technical skills, regular, quality internal and external communication, knowledge of the client, their current issue and their business.

The successful applicant with be dealing with senior management and board members on a daily basis, therefore communication and providing excellent customer service is very important in this role.

Relevant qualifications are desired, especially any MS qualification. You will already know something about MS-Exchange, MS Server, anti-virus products, backup exec, Citrix, Blackberry Enterprise Server and network trouble-shooting.