Full-Time Fraud Analyst

Recruiter
Henry James Recruitment
Location
Warwickshire
Salary
£16,432 per annum
Posted
09 Aug 2017
Closes
18 Sep 2017
Contract Type
Full Time
Job Title: Fraud Analyst
Location: Binley Business Park, Coventry
Salary: £16,432 rising to £17,400 after 12 months
Hours: Fully flexible Monday to Sunday to work 5 days between the hours of 8am to 10pm to work an 8 hour shift – 40 hour week (You are informed of your shifts 4 weeks in advance!)

If you thrive in a social, high-paced and buzzing environment then this role is for you! The client encourages a positive team atmosphere and encourages social events and day to day activities.

5 weeks of training are provided – the training is fun, interactive, classroom and activity based and you will be training with at least 10 new starters. Your coach will work with you on a daily basis to provide support, let you know how you are progressing, listen to your calls, coach you and ensure you are happy in your role!

The client is very keen on internal progression. Starting on the telephone provides a core foundation in Financial Services and Payments and will benefit you in the long run allowing you to progress throughout the company.

*** VARIOUS START DATES AVAILABLE THROUGHOUT AUGUST AND SEPTEMBER ***

Role Summary
Investigate potential credit card fraud cases based on information received from the fraud detection system. Analysing several aspects of account history, to include payment and transaction history. Contacting customers and merchants to obtain additional information regarding fraudulent charges. Maintaining accurate and complete documentation of all information necessary for the investigation.

Key Requirements
Essential
• Experience in a customer service environment over the telephone OR face to face
• Proficient user of Microsoft Office
• Ability to use in-house computer and telephony systems
• Demonstrable experience of achieving targets
• Excellent communication skills
• Ability to work as a team and on own initiative
• Flexibility to meet the needs of our business

Desirable
• Experience within the financial sector
• It may be necessary to undergo credit, fraud and DBS checks

Key Benefits
• 29 days holiday (including bank holidays)
• Childcare Vouchers
• Holiday Purchase Scheme – Buy up to or 5 days holiday per year
• Star Finder (referral scheme up to £750 if referral pass probation)
• Free on-site parking and canteen subsidised

Skills Required
Customer Service

Keywords
Customer Service
Coventry
Banking
Inbound
Full Time