Customer Service Apprenticeship - Trainee Retail Optical Assistant

Recruiter
Grey Seal Recruitment Limited
Location
Birmingham
Salary
£3.50 - £5.50
Posted
31 Jul 2017
Closes
18 Aug 2017
Contract Type
Full Time
We are looking for an enthusiastic person who would like to train to become an Optical Assistant for this well-established national retail opticians. Whilst working here you will be undertaking a customer service apprenticeship. You will be split between office and shop floor, meeting and greeting customers, assisting customers with frame selection, booking appointments, working in the office dealing with NHS paperwork and possibly even dispensing as well as understanding contact lenses. The company will look to keep you on permanently after the apprenticeship has finished.

Company

Large national retail opticians with excellent prospects and training

Role

- Meeting and greeting customers
- Making and receiving phone calls
- Using customer management software
- Booking in appointments
- Confirming and updating customer details
- Helping customers with frame selection
- Conducting basic eye tests with customers
- Attending customer service and optical training

Requirements

- The right candidates will be enthusiastic and keen to pursue a career in Customer Service/ Optical sector.
- Outgoing, friendly and confident personality.
- Reliable and trustworthy.
- Flexible attitude to work, weekend work will be required, and willing to take on a range of tasks.
- Due to government funding, you are unable to apply for the role if you have a degree or are currently undertaking a degree.

With the Apprenticeship in Customer Service you will be undertaking a formal government funded qualification. Your Tutor / Assessor will take you through your training and once your 12-month course is completed you will have gained a Level 2 Apprenticeship in Customer Service and if you got below a C in GCSE in Maths and English you would do Level 1 Functional Skills.