Inbound Call Handler

Recruiter
TrustFord
Location
Birmingham
Posted
08 Aug 2017
Closes
20 Aug 2017
Contract Type
Full Time

It’s amazing how much more you can achieve when you genuinely like the people you work for!

There are few things more important in life than enjoying your work. At TrustFord, we can give you the chance to be part of a friendly local team, where everyone enjoys the working day, and the customers enjoy our can-do attitude and trustworthy advice. Join us as part of our 3,000 strong team across the UK, and you can rest assured that we’ll invest in your development, your rewards and your future. Take a more enjoyable career path.

We are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team. With previous accounts experience as well as being numerate and literate, you could see your career take off this year.

TrustFord Online is based at Fort Dunlop and has some fantastic facilities including a gym, costa coffee, subway, bicycle shop, and free onsite parking

So what do we look for from you?

To be able to answer incoming calls from our customers, you’ll use your best skills, knowledge and our best practice techniques to help ensure that our customer calls are handled promptly. You will have proven telephone ability and good customer handling skills along with excellent customer service, communications and rapport building skills.

This is a part-time position working 28 hours per week

Required Experience:

  • Must be self-motivated and have an enthusiastic personality
  • A true desire to achieve targets in a fast paced environment.
  • Refined verbal and written communication skills
  • Able to clearly present information through the spoken or written word
  • Able to demonstrate drive, commitment and enthusiasm; together with a willingness to contribute to your team and more importantly your customers
  • Listen well, influence & persuasive
  • Able to convince others in both positive or negative circumstances
  • Must be proficient in general computer knowledge

In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Our comprehensive training and development programme gives you the opportunity to excel and with a fantastic product range you could see your career take off this year.

For the right candidate this position will offer:

For the right candidate this position will offer:

  • 33 Days Holiday
  • Life Assurance
  • Company benefit scheme
  • Privilege voucher scheme
  • Opportunities to develop your skills

AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 30 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.

For your first 3 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.