Account Manager

Recruiter
Redwood Search
Location
Kidderminster
Salary
£18,000 per annum
Posted
08 Aug 2017
Closes
22 Aug 2017
Sector
General
Contract Type
Full Time
Account Manager (Temp - Perm)
Kidderminster
Temp to perm £8.50 per hour rising to £18000-20000
Monday to Friday 8.30am-5pm
Free Parking

Job Purpose:

Manage customer accounts effectively

Key Responsibilities and Objectives

  • Customer liaison consistently via phone and email
  • Planning of maintenance and service visits
  • Booking in of service jobs, including contacting the customer, arranging the paperwork
  • Follow ups to service visits, including booking in of repairs, completing post maintenance reports
  • Booking in of reactive maintenance and repair calls, on site and in the workshop, making sure all logistics are effective.
  • Compile and report on KPI’s for contract review meetings, and attend customer meetings.
  • Answering customer queries over the phone and by email
  • Database management
  • Auditing ongoing work of the engineer including assets and job cards.
  • Pulling data for monthly diary planning
  • Liaising with engineers.
  • Ensuring KPI’s are met to ensure customer expectations are maintained.

    Key Deliverables

  • Auditing workloads per Account for Overdue Assets, Not Found Assets and Job Cards on a monthly basis.
  • Monthly KPI production, both PPM and Reactive with diagrams.
  • Attending meetings with customers and producing minutes for key persons.
  • Contacting customers on a quarterly basis to touch base and ensure all work is okay etc.
  • Ensuring engineers have a full workload and they attend sites when they should.
  • Ensuring all job cards etc. are kept up to date.
  • Capture any non-conformances and report these to their line manager.Skills and Experience

  • Multitasking
  • Organisation, time management, planning
  • Good telephone manner
  • Conflict resolution, problem solving
  • IT skills
  • Good memory
  • Maths and English
  • People skills
  • Stress management



Requirements


Good organisation skills

Experience in customer service

Excellent communication skills

Please contact Abi at Redwood Search for more information.

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