Contact Centre / Telesales Manager

Latcom Plc
Market rates
11 Aug 2017
19 Aug 2017
Job Type
Contract Type
Contact Centre / Telesales Manager required to be based in Nuneaton.

Job purpose:

- The role has direct line management responsibility for 4 Internal Sales Executives and 6 in Administration.
- People management is a key requirement of the role including dealing with an HR related matters, retention, and coaching/development of colleagues.
- This role has overall responsibility for the Sales and Admin team, its colleagues and processes.
- Responsibilities also include ensuring excellent levels of call quality and customer service, plus client liaison and ongoing improvements, including call reduction activity.

Skills required:

- Proven Contact/Telesales Management experience
- Strong people manager
- Good commercial knowledge to think quickly and be decisive
- Good strategic knowledge and overall planning.

Please send in your CV if you have the above skills and you can start immediately - my client can wait one week but no longer and this is a 3- month temp contract to start with.