Customer Support Call Handler

West Bromwich Commercial
17000.00 GBP Annual
11 Aug 2017
25 Aug 2017
Contract Type
Customer Support Call Handler
17, 000 - 18, 000

A reputable and rapidly growing company who recognize their employees are at the core of the businesses success. They offer continuous staff development through bespoke training programs covering a diverse range of skills and company progression to reward your hard work and performance. If you are interested in being part of an international, fast growing and rewarding organisation they are currently recruiting for 1st line customer support to answer inbound customer queries.
Customer support call handler are responsible for logging, investigating and closing calls from customers in a professional courteous manner. The ideal candidate would have worked in the hospitality industry with experience using Microsoft Office software products and reservation software PMS, EPOS/ Room Management Systems.
Candidates must be confident communicators, deliver excellent customer service, be able to maintain performance whilst working under pressure and take pride in their work with a high level of attention to detail.
The customer support working hours are arranged on a shift basis. You will be working 8 hour shifts, 5 days out of 7 between the hours of 5am - 11pm. The company is based near the centre of Shrewsbury and has parking facilities for all staff.

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