Customer Review Adviser - Branch Support

Recruiter
Skipton Building Society
Location
Solihull
Salary
£18,500 plus £1,500 role allowance
Posted
09 Aug 2017
Closes
19 Aug 2017
Contract Type
Full Time

As part of further investment within the branch network we are looking to recruit a Customer Review Adviser who will be strategically placed throughout our branch network to provide more flexibility. This Distribution Branch Support resource can be called upon when branches face people resourcing challenges. Whilst having normal Customer Review Advisor duties at your base branch, and a reporting line into that Manager, an important part of your role will be to provide cover at a number of branches.

It is vital that you have flexibility to be able to travel to at short notice, with potentially the occasional overnight stay if required. This is a great opportunity to benefit from more concentrated development in your role, given the level of experience that will be gained from working in different environments, with a variety of teams and customers.

Having your own transport would be vital. You will be reimbursed for travel costs incurred when travelling anywhere other than your based branch and sensible flexibility with time given back when travel is significantly beyond your normal commute.

The role carries an allowance of £1,500 to reflect the flexibility required in supporting other branches, sometimes at short notice.

Package description

In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

  • Group Personal Pension Plan
  • Life Cover
  • 25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
  • SBS offer a range of preferential employee savings & insurance products
  • Paid course fees to study for a professional qualification (where relevant to the role)
  • Childcare vouchers
  • An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care and physiotherapy
  • Option to donate to charity direct through Payroll Giving
  • Online employee benefits scheme offering discounts with hundreds of high street and online retailers
  • Eye Tests
Main responsibilities

What you’ll do for our customers
As a Customer Review Adviser, you’ll be engaging in conversations and providing information to customers on the full range of financial products and services that we offer. By really listening to and getting to know our customers you’ll help them to review their circumstances and proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.


In our friendly working environment, you’ll play an important part in making the most of every conversation with every customer, face-to-face or over the phone. So, whether you’re promoting a new product or resolving a problem, you’ll always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

Ideal candidate

What you’ll get
In return for all your hard work and commitment for our customers, we’ll give you all the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs, keeping your product knowledge up to date and becoming an expert at using our in-house systems. And, in our Morning and weekly Training Sessions, you’ll be able to share advice and experience with your colleagues. You’ll have everything you need to keep growing your skills and expertise.

What qualities are we looking for?

• Being really passionate about delivering exceptional customer service

• Enjoy meeting new people

• Great listening skills

• Excellent team work skills

• Good attention to detail

• Excellent verbal and written communication skills

• Energised by a fast paced varied and demanding working environment

• Having a good level of organisational skills

About the company

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.


This job was originally posted as www.totaljobs.com/job/75452329