Customer Service Specialist

Recruiter
Briggs Equipment UK Limited
Location
Cannock
Salary
£19,743 per annum
Posted
09 Aug 2017
Closes
22 Aug 2017
Contract Type
Full Time

Briggs Equipment UK Limited are the exclusive UK distributor for Hyster and Yale forklift trucks and a leading national distributor of materials handling equipment.

We currently have an exciting vacancy for a Customer Service Specialist to join our Head Office team at Cannock.

The successful Customer Service Specialist will be responsible for:

  • Delivering first class customer service, dealing with bespoke customer requirements
  • Ensuring consistent and excellent customer service throughout
  • Building and maintaining efficient successful partnerships with internal departments
  • Keeping the business up to date with customer requirements
  • Working with regional teams to find solutions around 1st fix, response times, Work in progress and preventative maintenance
  • Taking ownership of supplier and customer issues
  • Answering customer calls and queries with the highest possible quality
  • Working effectively as part of a team within the department to ensure all targets are achieved

The successful Customer Service Specialist will display:

  • Demonstrable customer service experience
  • Ability to use your own initiative
  • Commercial awareness
  • Customer relationship and influencing skills

The successful Customer Service Specialist will command:

  • A base salary of £19,743
  • Pay care medical vouchers
  • Eye care vouchers
  • Contributory pension scheme
  • 25 days holiday + bank holidays

This job was originally posted as www.totaljobs.com/job/75452527