Technical Support Analyst

Bravissimo Ltd
Leamington Spa
09 Aug 2017
31 Aug 2017
Contract Type
Full Time

Bravissimo is a dynamic multi-channel retailer which provides lingerie, swimwear and clothing for women who need a D-L cup bra. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves. We have 28 UK shops, most also offering our range of clothing, uniquely cut to accommodate bigger busts. In addition to our shops, the company has a well-developed ecommerce operation which accounts for 40% of the company’s £50m turnover. At Bravissimo we are dedicated to doing the best for our customers. We set ourselves high standards and are constantly looking to find ways to improve the things that we do. The company has won many awards for its products, service, entrepreneurial approach and originality, and for the last 11 years we have been one of the Sunday Times 100 Best Companies To Work For.

We are looking for a talented Technical Support Analyst to join our growing IT team based at our Head Office in Leamington Spa.

At Bravissimo, we are passionate about inspiring women to feel amazing every single day. We have 28 stores in the UK, but we are growing quickly, and have exciting plans to expand both in the UK and overseas in the coming months. Our IT department is pivotal for the success of our business, and there couldn’t be a more exciting time to join the team.

As a Technical Support Analyst, you will ensure that all Bravissimo users have access to the appropriate hardware, software and peripheral solutions to enable them to carry out their roles efficiently. You will be a confident communicator with a passion for finding solutions to a range of problems by providing 2nd line support to the business.

This is an excellent opportunity for a current Support Analyst looking for a new challenge in a dynamic environment. Not only will you support with day to day challenges presented through 2nd line support, you will also assist in shaping key projects and solutions for the needs of a growing business.

About You

You will be an experienced support professional with a highly pro-active approach to problem solving and a strong attention to detail, ensuring that disruption to the business is always kept to the very minimum by fast incident resolution.

You should have a genuine interest in all new IT technologies, supporting the team and wider business as the subject matter expert whenever needed. You should have demonstrable experience in working with PCs, MACs, laptops, mobile devices and peripherals and providing support to a wide range of business users.
You will enjoy working in a fast-paced team environment and will have the ability to manage multiple business requirements at any one time, delivering these to a high standard.

As a growing business, we are looking for someone who will support us in shaping and developing the department now and in the future.

If you would like to apply for this position, please submit your CV along with a cover letter detailing your current salary and notice period and explaining why you would love to work for Bravissimo following the link below.