Clinical Governance Team Administrator

Medicare First
£16,000 per annum
09 Aug 2017
26 Aug 2017
Contract Type
Full Time
Capita have been awarded a contract by the Department for Work and Pensions (DWP) in England and Wales and the Department for Communities (DfC) in Northern Ireland for the delivery of Personal Independence Payment (PIP) assessment services.

Capita PIP are seeking a Clinical Governance Team Administrator.The administration role will assist the Clinical Governance Team (CGT) in supporting the business with all administrative tasks associated with the clinical aspects of the PIP service delivery. The successful candidate will have responsibility for the administrative functions relating particularly to the Quality Assurance Framework, working closely with the Medical Director and the CGTeam Manager in the day to day activities of the CGT and ensure that information and work relating to the CGT is managed according to the Capita processes.

The post holder will:
*General office tasks including photocopying, typing documents, ordering supplies
*Maintain various spreadsheets accurately
*Collect data and send reports
*Use a bespoke system to allocate tasks and manage and prioritise workload
*Complete admin tasks relating to Lot Wide Audit
*Produce and distribute a variety of letters and communications
*Organise meetings and venues
*Provide administrative support to any recruiting
*Liaise by phone and e mail with other parts of the business for specific tasks
*Minute taking, as required
*Any other duties, as required by the business.

Personal Attributes:
*Adaptive and flexible with ability to work to strict criteria and to set KPI's.
*Ability to learn new systems
*Able to work as an engaged and motivated member of a busy team
*Enthusiastic, confident self-starter.
*Ability to deal confidently and tactfully with people
*Excellent attention to detail
*Excellent telephone manner
*Excellent EXCEL and WORD competence

Key Competencies:

Team Working
*Ability to co-operate and work respectfully with colleagues to support a positive working culture. Be responsive to change.
*Strive to maintain overall Service Levels across the PIP contract
*Supports colleagues in their daily activities.

*Developed organisational skills, including listening, oral and written proficiency.
*Ability to listen, express and articulate information effectively
*Proficiency in the daily use of Microsoft office systems in particular EXCEL.
*Demonstrates essential interpersonal skills i.e. listening carefully to others, ensuring dialogue is two way.

Commercial Awareness
*Understand and be fluent in the required Service Level Agreements that are in place and support the Business in achieving these.

Customer Service
*Ensure processes followed correctly. When errors occur within the operation take action to put them right.
*Escalate any claimant/customer complaints appropriately.

Innovation & Continuous Improvement
Seek to improve through creativity, problem solving and change initiatives:
*Looks for ways to improve quality of service delivery and articulate that to their manager, without impacting cost or service levels.

People Skills:
*Calm under pressure
*Pleasant and helpful manner
*Able to meet deadlines
*Flexible attitude
*Able to use own initiative
*Able to handle multiple projects at one time.

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