Team Manager - Contact Centre

CV Recruitment Ltd
Salary Negotiable DOE (£24k plus)
08 Aug 2017
31 Aug 2017
Contract Type
Full Time
Team Manager - Contact Centre

Salary Negotiable (£24,000 plus)

Regular Bonus

Stoke - On - Trent

Our client is recruiting a Team Management to join the team. Reporting to the Head of Operations, this role is key to the success of the business.

The Role:

Drive and deliver exceptional business performance through strong and inspirational leadership

Effective coaching and performance management of a team

Ensuring that regulatory responsibilities are met through the appropriate management of customer outcomes and remediation activity

Prime responsibility for team of approx. 12 - 15 members

Support your team within a fast-paced work environment

Motivate both self and staff to deliver against challenging timescales

Ensure members of your team behave at all times in a way that represents the business in a professional manner and protects the brand of our clients

Skills and Attributes:

Ideally have proven leadership experience within a contact centre environment

Proven track record in delivery through people and driving business performance

Strong coaching skills

Effective communicator with strong interpersonal skills

Excellent planning and organising skills

Show appropriate judgement to make informed decisions

Delivering effective telephone complaint resolution

Experienced utilising statistical information to drive performance and identify training needs

PC Literate (Microsoft Office)

A positive member of the Contact Centre Management Team proactively contributing to departmental success

Please do not hesitate to call Gemma for more information - ************

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