IT Software Support Helpdesk Apprentice

Baltic Training Services
£148 per week + -
08 Aug 2017
19 Aug 2017
Contract Type
Full Time

Passionate about IT?

Baltic Training are delighted to be working alongside Biosite to recruit an IT Software Support Helpdesk Apprentice to join a vibrant IT department of 8 based in the heart Solihull.

Welcome to the new age of technology! Biosite specialise in Biometric Access Control Systems with over 80 members of staff! Their clients are at the heart of all Biosite do and they are looking to add to their team of technical experts by recruiting an IT Software Support Helpdesk Apprentice. If you are looking to work towards industry-led training then this is the role for you!

About Apprenticeships:

A wise man once said, "The bigger the challenge, the bigger the opportunity to grow" Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and break down barriers.

With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in a way that supports you, while you develop the skills you need to be successful in the fastest growing sector in the UK. If you're looking to revolutionise the way you learn, you are looking for an apprenticeship.


You will be working alongside existing staff and be mentored and trained to carry out the following duties:

    Provide technical support to customers both internally and externally.Pass enquiries to the Software Development team.Coordinating and scheduling out of hours updates for the support team to action.Write accurate, concise and non-technical guides

Training to be Provided:

  • Level 3 Advanced Apprenticeship in ICT
  • Level 3 Advanced Diploma in ICT Systems and Principles
  • CompTIA A+
  • ITIL Foundation
  • Cloud Services and Disaster Recovery
  • Coding and Logic
  • Level 2 Functional Skills (Literacy, Numeracy and ICT)

Skills and Qualifications required:

  • 5 GCSE's A-C grades, including Math's and English.
  • Passion for IT.
  • Great organisational and communication skills.

The future is bright:

Upon completion of the programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our Level 4 programme and take your training even further.

Salary, hours and benefits:

  • £148 per week
  • Full time (37.5 Hours per week)

Location and Travel:

This role is located in central Solihull and is easily accessible via the local bus and train stations.

About Baltic Training:

Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech-driven training solution. We know there are dynamic, eager, young people out there. Young people who love this fast moving world, just as much as we do. They just need to transform that passion into the skills that employers need.

So that's exactly what we help them to do.

If this sounds like the role for you, get in touch! When we receive your application, the Recruitment Consultant for your area will be in touch to guide you through the next stage of the application process.

Good luck and we hope to hear from you soon!

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