Service Desk Co-Ordinator

Recruiter
Tina Lacey Recruitment Ltd
Location
Birmingham
Salary
From £18,000 to £18,000 per annum 24 days holiday, healthcare, CPD
Posted
08 Aug 2017
Closes
09 Sep 2017
Contract Type
Full Time
Service Desk Co-Ordinator (Call centre background)

Working Hours: 9am-5:30pm Monday to Friday

Kings Norton, Birmingham, Permanent Full Time

£18k upon experience – Benefits include contributory company pension scheme available 4% matched by employer, DIS, healthcare scheme, 24 days holiday per year in addition to bank holidays and a discretionary profit related bonus scheme.

This role will suit a candidate from a Call Centre background with exceptional customer service experience. Are you an excellent listener and problem solver ? Do you enjoy excelling and wowing customers in a fast paced environment? Do you have experience of working to deadlines and SLA's and enjoy "Getting it Right First Time Everytime" ? - This could be your next best move.

Interviewing asap for an immediate start for the right person to start in August ideally

This customer focused role is Birmingham based in Kings Norton. Working as a vital member of an expanding service delivery team, you will be responsible for providing support for Incidents and Service Requests for multiple managed services customers. You will be responsible for creating, monitoring and managing service calls from domestic and international customers whilst ensuring that all information is accurately recorded and progress incidents efficiently. You will ensure that SLAs are adhered to and ensuring that those clients are completely satisfied with the services they receive.

Responsibilities

To route technical calls and customer escalations.

To receive, record, prioritise and assign service calls to ensure that that service levels and SLAs are achieved.

To monitor the progress of all service calls, escalate where appropriate and communicate progress to all relevant parties.

To maintain accurate information through internal systems and documentation and recording customer updates as and when required.

To provide information about incidents and root cause analysis.

Person Specification

  • Good communication around issues and opportunities – get things done, make things happen, commercially aware, able to identify & communicate commercial opportunities.
  • Must be flexible to travel. Be easy to engage – energetic, friendly, whilst being assertive in one’s approach. Deliver tasks on time and keep promises. Ability to inspire confidence in others. Basic IT knowledge is required.
  • To apply for the role of Service Desk Co-Ordinator please email your cv to

    Tina Lacey Recruitment are committed to giving full free pre-interview advice and guidance right throughout the interview process.


    This job was originally posted as www.totaljobs.com/job/75397020