Service Engineering Supervisor (Medical Devices)

The Binding Site Ltd
On call bonuses
08 Aug 2017
25 Aug 2017
Contract Type
Full Time

As one of the world's leading specialised medical diagnostic companies, Binding Site provides an ideal environment to meet a wide range of career aspirations. Leading the way in delivering innovation to the market our employees meet some of the industry’s biggest challenges and opportunities head on. Our support of industry research and development ensures you can have the opportunity to drive innovation and improve patient lives worldwide.

We have a great opportunity for a Field Service Engineering Supervisor to undertake the following responsibilities:

Analyser and peripheral component setup for end user customers and subsidiaries and distributors
Installation of analysers as required
Visit customer sites and assist engineers and colleagues as required
Undertake analyser preventative maintenance services
Troubleshooting and repair of analyser complaints by telephone and email for International and UK customer sites within the timescales set out in the service level and between company agreements
Repair and/or replacement of any faulty analyser components to restore functionality of the analyser within the agreed timescales and in order to offer first time fix solution
Repair returned analysers or component parts and return to reconditioned stock
Maintain stock control of spare parts
Write, check, approve and update service documents as required
Validate and test new hardware on existing platforms and software versions
Validate other future Binding Site platforms
Deliver service engineer training for internal and external people
Attend external training courses as required
To coordinate all daily activities including all scheduled engineering visits, responding to breakdowns, allocation of work, training and to ensure the required standard of service is achieved and maintained as per SLA
To ensure that all statutory and Company regulations and policies relating to SOP's, health and safety are enforced and maintained
To liaise with all staff, including regular meetings, to ensure effective and meaningful communication
To take responsibility for supporting staff, formally and informally with appropriate records keeping, according to the needs of the business and within the procedure laid down by the Company
To present a smart and professional image at all times
Identify need for updates and distribute documents to analyser users and next generation of instrumentation
Manage engineers spare part inventory
Ensure communication at all times with other areas of the business such as marketing and production


Electronics, Medical or Engineering Degree/HNC (or equivalent)
Full UK driving licence
Proven field service track record with IVD or Medical Devices or similar i.e. Analysers etc.
Excellent communication skills when dealing with customers and training peers
IT literacy and knowledge of current software and operating systems
Excellent troubleshooting skills
Must be comfortable with European and worldwide travel at short notice
Requires a flexible approach to work at unsociable hours
Self-reliance and motivation
Attendance of training courses abroad will be required
Full UK driving licence
Excellent communication skills when dealing with customers and training peers


Worked in a healthcare environment
European foreign language
Basic laboratory skills

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