Supervisor, Birmingham *New Store Opening Autumn 2017*Charles Tyrwhitt (pronounced "Tirrit" by the way) is extremely excited to be opening our new Birmingham store in October 2017. Expanding our retail network is vital to help us meet our purpose of "making is easy for men to dress well". Welcoming the dapper chaps of Birmingham to Charles Tyrwhitt is our next exciting adventure.Our new store is going to be a beautiful place to shop and work. We have world class retail experts and support functions poised to ensure Birmingham is an amazing success. We are now in need of a savvy and charismatic Supervisor to be based at the Birmingham store Full Time.The Role As a member of the store management team, the Supervisor will assist the Assistant Manager and Store Manager with the efficient operation of the store and to ensure customers receive outstanding service at all times, in order to meet store targets.You will manage the day to day operations of the store, including opening and closing procedures. You will lead, motivate and develop your team to provide the highest level of customer service at all times. You will fully understand all store sales targets and KPIs and how they can be achieved.You will provide feedback and suggest improvements to Store Manager on commercial opportunities.What we are looking for It is essential you have knowledge and understanding of KPI's, including conversion, UPT, ATV, Margin and data capture. You will have the ability to quickly build rapport with customers and staff and able to work well as part of a team. It is important you have customer service experience end proven ability to drive sales.You will be fun to work with and always have a driven, can do attitude. We are a dynamic, fast paced business with the vision to take Jermyn street style to the world! You will be the sort of person who takes pride in their appearance and dresses smartly at work.Passion, team player, good communicator and hard work are some of the qualities that we look for and if you possess those qualities, we would love to hear from you!Who we are We specialise in men's formal shirts, suiting, shoes, casual clothing and accessories. Charles Tyrwhitt was founded in 1986 by Nicholas Charles Tyrwhitt Wheeler from his student digs at the University of Bristol. Nick felt he could make a better shirt at better value than anyone else on the market and this is still our goal today.Charles Tyrwhitt's, spiritual home and British flagship store is located on London's Jermyn Street, synonymous with producing the world's finest shirts for over 300 years. At last count we have 29 stores worldwide, including in New York, Paris, Washington DC and Chicago.As a multi-channel retailer we service our customer's in-store, online and by mail order. We operate principally in the UK, Germany, USA and Australia, with customers in over 100 countries around the globe.We are bringing Jermyn Street style to the world, "making it easy for men to dress well!"
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