Head of Digital Services at Field Studies Council,

Field Studies Council
£45,299 - £54,020
09 Aug 2017
17 Aug 2017
Contract Type
Full Time
The Field Studies Council (FSC) is the UK’s leading charity provider of outdoor environmental education for schools, colleges and universities.  Each year more than 140,000 people benefit from our work, mainly through attending courses at our UK wide network of 23 Centres. 

The overall purpose of the role is to lead and coordinate the FSC’s use of digital services and technologies to meet the charity’s wider needs.  You will be working closely with colleagues from other teams across the charity, advising on how to improve our online presence and make our website better meet customer needs with our Marketing team, helping our Education teams use technology in innovative and exciting ways in the field, and supporting our Finance and HR teams to make their key software systems work as effectively as possible. You will oversee the development of our bookings and CRM systems to help our admin teams deliver excellent service to our customers.

Key responsibilities:

Management and development of the Digital Services Team (including creation of annual Action Plan, budget and delivery of FSC Digital Strategy)
Responsibility for delivery of digital services and developments within FSC
Ensuring effective project management of digital developmental/infrastructure projects (with Digital Development Manager and Digital Operations Manager)
Overall responsibility for compliance with data protection legislation and ensuring good practice in information security across digital systems and developmental work
Providing strategic technical management and development (with Digital Development Manager and Digital Operations Manager) of CRM and Reporting systems and FSC Websites & Intranet Resources in conjunction with the Head of Marketing
Providing strategic technical management for development of FSC digital networks and infrastructure (with Digital Operations Manager) and in conjunction with the respective Heads of service
Providing strategic digital guidance (with Digital Development Manager and Digital Operations Manager) to the team(s) leading the development of digital technologies in Education and in conjunction with the respective Heads of service
Line management of Digital Operations Manager and Digital Development Officer
Ensuring that digital projects and developments are consistent with the Charity’s commitment to carbon reduction and sustainability

We welcome applications from experienced individuals with the passion to help our Charity succeed.