Customer Demand Call Planner

Recruiter
InGold Recruitment Ltd
Location
Tamworth
Salary
£20,000 per annum
Posted
09 Aug 2017
Closes
13 Sep 2017
Contract Type
Full Time

A Nationally recognised and successful company based in Tamworth is looking for a Customer Demand Call Planner. My client is a very modern and professional company working from new offices with plenty of parking and easily accessable form motorways.

The position will require the successful candidate to deliver extraordinary customer experience. Managing engineer diaries, ensuring customer calls are prioritised and booked in effectively.

Ensure lead times for customer visits are reduced, and all engineers time on-site is maximised, reducing the need for agency staff

communicating with the company Care Team and other departments, maintainign and updating customer information and ensuring that everything runs smoothly and is right first time.

Supporting the care managers and producing monthly reports, the candidate must understand best practice in Planning and real time analysis identifying opportunities for improvement.

Experience

  • specialised skill or is multi skilled through on the job experience
  • must be able to complete work with limited supervision
  • mentoring
  • able to identify key issues and patterns by using data
  • problem solving and able to identify new and less obvious solutions
  • have participated in continuous improvement projects
  • be able to cover in managers absence
  • fully competent in a range of technical administrative and/or IT skills as required by the role

Qualifications

  • NVQ Level 3 Customer Service
  • Working knowledge of UK geography and road networks

Working hours ; Monday - Friday... office hours