Customer Services Officer (Gas Services)

networx Ltd
£17,624.30 per annum
09 Aug 2017
17 Aug 2017
Contract Type
Full Time
Customer Services Officer (Gas Services)
24 hours per week
Maternity Cover - Up to 12 months*
£17,624.30 per annum, pro rata (8.45 per hour)

About us:
Our client provides housing repairs, construction, bespoke joinery and PVC-u doors and windows as well as grounds maintenance, in the West Midlands region and surrounding counties.

About the role:
They are currently looking for a Gas Customer Services Officer who will undertake the receipt of telephone calls from tenants and other customers in accordance with their policies and procedures and also provide clerical and administrative support in the department.

The Gas Customer Service Officer will be the point of contact for all gas enquiries, you will ascertain the nature of the enquiry and deal with it effectively ensuring you assist in the Company's objective of 100% compliance in gas servicing. You will use their computer database to record and log calls that require action or refer it to the appropriate officer for investigation.

About you:
With excellent customer service and interpersonal skills, you will have experience in dealing with a wide range of clerical tasks. They are looking for someone who is able to deal with enquiries sympathetically and tactfully whilst remaining calm under pressure. You will be expected to organise your own workload but also work as part of a team. Experience in working in a busy gas contract environment would be advantageous.

*As this is a maternity cover and the permanent post-holder may exercise her right to return early.

The closing date for applications is 7th August 2017.

Interviews will be held on the 11th August 2017.

Keywords: Customer service / clerical / admin support / administration / administrative

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