Customer Service Adviser

Leamington Spa Commercial
Leamington Spa
8.00 GBP Hourly
10 Aug 2017
30 Aug 2017
Contract Type
I am currently recruiting for a large manufacturing company for a Customer Service Adviser on a temporary basis. You will be responsible for answering customer inquiries, managing complaints to resolution, processing orders and shipments, resolving warranty claims and providing technical support.

Duties for the Customer Service Adviser:

Professionally interact with customers and others via phone, in person, e-mail or other written or verbal methods

Assist customers in both selection and application of products

Accurately processes orders received by mail, phone, fax, email, etc.

Responds to customer inquiries pertaining to orders, price and parts.

Receives and resolves customer complaints in order to achieve customer satisfaction

Escalate technical support requests to Product Managers, Engineers, and others

Assist customers, internal and external, with selection of parts required in product repair

Experience required:

Customer service experience

Effective time management skills with the ability to prioritize

Strong interpersonal skills and effective team player

Meeting and exceeding departmental targets

Excellent of knowledge of Microsoft Office software

Qualifications required:

GCSE level and 3-5 years of customer service and/ or technical support work experience required

Proven success at providing best in class customer service

Mechanical and or/Technical knowledge

If you are interested in this role please click APPLY!

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