Temp Customer Service Advisor
I am currently recruiting for a large manufacturing company for a Customer Service Advisor on a temporary basis. You will be responsible for answering customer inquiries, managing complaints to resolution, processing orders and shipments, resolving warranty claims and providing technical support.
Duties for the Customer Service Advisor:
Professionally interact with customers and others via phone, in person, e-mail or other written or verbal methods
Assist customers in both selection and application of products
Accurately processes orders received by mail, phone, fax, email, etc.
Responds to customer inquiries pertaining to orders, price and parts.
Receives and resolves customer complaints in order to achieve customer satisfaction
Escalate technical support requests to Product Managers, Engineers, and others
Assist customers, internal and external, with selection of parts required in product repair
Customer service experience
Effective time management skills with the ability to prioritize
Strong interpersonal skills and effective team player
Meeting and exceeding departmental targets
Excellent of knowledge of Microsoft Office software
GCSE level and 3-5 years of customer service and/ or technical support work experience required
Proven success at providing best in class customer service
Mechanical and or/Technical knowledge
If you are interested in this role please click APPLY!
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