Web Support Engineer - SQL Server/CMS - GBP25,000

Itecco Limited
20000.00 GBP Annual
10 Aug 2017
30 Aug 2017
Contract Type

Web Support Engineer - SQL Server - GBP25,000

Role: Web Support Engineer
Salary: GBP20,000 - GBP25,000
Location: Ludlow, Shropshire


Web Support Engineer required to join a successful and growing software company at its Head Office in Ludlow, Shropshire. The business is expanding rapidly and is looking to recruit more talented people to help support its bespoke application and it's growing number of staff.

* Possibility to work from home or in office.
* Flexibility with working hours.

What will this Role Entail?
The Role of Web Support Engineer will involve helping clients with application or hosting issues raised through the helpdesk and over the phone. The ideal candidate with have great customer service skills to assist them in this area of the job role. Your typical day would also involve supporting other members of staff with internal requests such as PC/Laptop repair, network troubleshooting and other general desktop support activities. You will also be expected to identify the root cause of any issues and either resolve the problem or escalate the issue to the relevant department.

Knowledge and Skills Required for this Role:
* IIS Configuration and Management Skills
* Working knowledge of Microsoft SQL server
* Knowledge of web technologies such as HTML, CSS and JS
* Experience with Windows Servers
* Networking Experience
* Desktop Support Experience
*Previous experience in a similar helpdesk or support role is required*

Knowledge and Skills that would be beneficial however are not essential:
* Experience with tracking software eg. Kayako and JIRA
* Experience in .NET, VB, C#
* An understanding on object oriented programming language
* Exposure to cloud and virtualisation technologies.

Please apply for immediate consideration and interview, WE ARE SHORTLISTING NOW. Interviews can be arranged around you - this role should not be missed out on. Clear route for progression to account management.

APPLY OR SEND YOU CV DIRECT TO - conor (.) walsh itecco (.) co (.) uk

955 (4270)

Keywords: Software Support, Remote Support, IT Support, Customer Service, Technical Support, SQL Server, HTML, CSS, JS, Networking Support,