Bookings Co-ordinator, World of Wedgwood

Fiskars Living Business
10 Aug 2017
20 Aug 2017
Contract Type

WWRD United Kingdom, Ltd. is part of the Fiskars Group of Companies.

Fiskars - celebrating centuries of pride, passion and design. Every day.

Established in 1649 as an ironworks in a small Finnish village, Fiskars has grown to be a leading consumer goods company with globally recognized brands including Fiskars, Iittala, Gerber, Wedgwood and Waterford. With iconic products, strong brands and global ambitions, Fiskars' mission is to enrich people's lives in home, garden and outdoor. Fiskars' products are available in more than 100 countries and the company employs around 9,000 people in 30 countries. Fiskars is listed on Nasdaq Helsinki.

Living Products

Fiskars' Living Products business unit offers a wide range of products for the table-top, giftware and interior d??cor categories with strong premium and luxury brands such as Iittala and Royal Copenhagen, known for their Scandinavian design, as well as Wedgwood and Waterford, synonymous with expressive luxury.

Scandinavian Living: Iittala, Royal Copenhagen, Arabia and R??rstrand
Our aim in the Scandinavian Living business is to enrich people's lives with inspiring and lasting Scandinavian design.

English & Crystal Living: Waterford, Wedgwood, Royal Albert and Royal Doulton

The English & Crystal Living business consists of a portfolio of iconic luxury home and lifestyle brands that are synonymous with exquisite design, exacting quality and skilled craftsmanship.

A fabulous opportunity has arisen for a Bookings Co-ordinator to work within the World of Wedgwood located at Barlaston, Stoke-on-Trent.

Reporting to the Front of House Manager for the World of Wedgwood, the Bookings Co-ordinator will maintain the business and customer relationships for the World of Wedgwood by assisting all tour operators, group organisers, local tourism agencies, councils and the public with any queries, ensuring that bookings are logged onto the system and that amendments are made accurately and promptly. The Bookings Co-ordinator willprovide a premium experience which will lead to maximisation of consumer spends and conversion rates in order to achieve sales targets and profitability.

The successful candidate will:

  • be focused on delivering excellent customer service standards
  • have the ability to communicate effectively
  • have excellent computer skills, ideally with experience of GAMMA
  • have excellent organisation skills
  • be focused on sales and achieving targets
  • have the ability to work well in a team

Previous experience of working within a similar role would be a significant advantage.

This is a full-time role working 37.5 hours per week over 5 days, to include weekends on a rota basis.

Please note that this role involves interaction with visitors to include children, young people and vulnerable adults, therefore successful applicants will be asked to complete a Disclosure & Barring Service (DBS) Application for Standard Disclosures.

What we can offer you:

  • a free uniform
  • flexible holidays
  • free on-site parking
  • cycle to work scheme
  • childcare vouchers