Head of Client Services / Delivery - GBP50k - Vauxhall
Head of Client Services / Delivery - Up to GBP50k - Vauxhall
We are working with an award winning agency who due to their growth are now looking for a driven and confident individual to come and assist with there operations and help drive revenue from their teams. They are a tenacious, passionate and truly unique company.
This is an exciting time for the business as they are starting to look down non traditional avenues with their work and are starting to dive into new ideas and concepts - it's the perfect environment for those who are Entrepreneurial.
For the right candidate you will have the freedom to make your own decisions, play to your strengths and take ownership of your role.
• Manage a team of 9 (6 Account Managers & 3 Post Production)
• Deliver exceptional customer service
• Develop in depth knowledge of products and services
• Make recommendations to refine process and streamline procedures
• Deliver all operational services
• Develop, train and coach your team
• Measure KPI's & look at sales forecasts
• Identify gaps in the market and grow revenue
• Proven experience within a similar B2B role agency experience would be ideal
• Customer Focussed
• Calm and Objective
• The ability to build & maintain good relationships with clients
• Enjoy running and coaching a team
• Strive to provide outstanding customer service
• Able to inspire, motivate and develop overs