Tenant Support Officer

Recruiter
Fusion People Ltd
Location
Nuneaton
Salary
12.12 GBP Hourly
Posted
10 Aug 2017
Closes
24 Aug 2017
Contract Type
Permanent
Tenant Support Officer

PAYE rate: GBP12.12per hour
Location: Nuneaton
Contract: 7 weeks

Main Activities

* To make full use of technology available to improve communications and services.

* To carry out all work within the spirit and intention of equal opportunities and the Health & Safety at Work Act 1974 and all other employment legislation

* To foster a creative and open environment within the Unit where employees feel supported, involved and consulted.

* To ensure the delivery of the service in accordance with the Council's Statement of Purpose and Principles and Fundamental Service Review Programme under the Best Value regime.

* To be proactive in identifying opportunities for improvements in service delivery

* To undertake personal development commensurate with the duties and responsibilities of the job.

Person Specification

Experience of working in a social housing and/or welfare benefit environment

Experience of working with customers, both face to face and over the telephone.

Experience of giving advice on and supporting customers through debt, to include enforcement of regulations where necessary

Experience of producing reports & interpret complex information

Working knowledge of debt advice, to include rent arrears, priority and non-priority debt

Good knowledge and ability to use computer software such as Microsoft Office, to include Word and Excel

Must hold a current driving license and have access to a motor vehicle, which will be used for visiting tenants at their homes and carrying out estate inspections.

Must have a flexible approach to duties and be willing to attend occasional evening meetings.

We look forward to reviewing your CV's!

Olivia Jarrett

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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

You'll find a wide selection of vacancies on our website.