3rd Line Engineer

Network IT
35000.00 GBP Annual
10 Aug 2017
30 Aug 2017
Contract Type
A 3rd Line Engineer is now required to work for the UK's largest impendent business within its sector and one of the UK's leading distribution operators.

The 3rd Line Engineer will be very strong in the following four areas and qualifying questions will be asked to all potential candidates on;

- Active Directory

- VMWare

- Exchange

- San

The successful 3rd Line Engineer will have responsibility to implement, support, and monitor the overall technical infrastructure as well as establish new servers/architectures/platforms/networks with the aid and support of technical consultants as necessary, resolve end user requests, and install, diagnose, repair and maintain all hardware and networking equipment to ensure optimal system performance. Ideally you will be from a cross platform background and have excellent windows experience as well as Linux covering Servers and Networks.

As the 3rd Line Engineer you will maintain the existing datacentre and DR centre infrastructure, including the local and wide area networks to a high level of resilience and availability, through standard system administration tasks, which will include but not be limited to:

o Regular monitoring and system checks

o Application of O/S updates and patches

o Ensuring Antivirus is applied and up to date on all relevant servers

o Ensuring backups are performed in accordance with normal working practice or operating procedures

o Identifying where the use of new technologies or working practices can provide efficiencies or improvements

• Provide third line technical support including out of hours support on a rota basis agreed with the Technical Support Manager

• Manage workload which should be authorised through the call management system, ensuring calls are regularly updated throughout their lifecycle

• Provide assistance with the delivery of new technical projects which may be conducted under a matrix management arrangement with another member of the management team

• Install and configure new elements of the infrastructure as required

• Ensure adherence to the Infrastructure Change Control Procedure at all times.

• Travel to any UK Mail or customer site as required in the course of fulfilling the above duties

• Manage the movement of IT equipment in and out of Birmingham storage, to customers or other company sites, and for recycling in order to keep the stockholding of new and end-of-life equipment to a minimum.

An excellent knowledge of Microsoft applications - Windows 2008/2012, SharePoint, Group Policy admin, MS Office, MS Security Model, IIS, SCCM is required.

Additional knowledge needed in the following areas is desirable;

Networking - TCP/IP, DHCP, DNS, VPN, Cisco Nexus and Catalyst switches, F5 hardware load balancers

Backup - Commvault Simpana

Nagios XI,

Any Linux experience in the following would be desirable, Red Hat, Fedora Core, CentOS, Apache, Postfix, Nginx

GENERAL SKILLS for the 3rd Line Engineer:

Strong focus on customer service


Ability to effectively prioritize and execute tasks in a high-pressure environment.

Strong written/oral communication and interpersonal skills

Problem solving.

Salary for this position is GBP35,000 - GBP38,000.

Due to the nature of my clients work full CRB and Credit checks will be completed before any start date.