Team Manager (12 month Fixed Term Contract)
Owned by BNP Paribas, one of the world's top performing banks, we are a global and UK leading player within the corporate vehicle leasing industry, with a strong focus on developing our people to ensure we continue to deliver the products and services our customers require. The growth that we've achieved in recent years and the number of major industry awards that we've won are testament to our innovative products, strong service ethics and, most of all, the commitment and skill of our teams. We have a large selection of customers in the UK. They vary hugely in size from small SME's to large corporates and cover a magnitude of industry sectors.
To lead and manage a team of between 8 - 10 Sales Support/Admin and Relationship Executives, manage the resource to optimise service delivery and to coach the team to achieve their objectives and targets both individually and collectively.
Develop key tactical relationships both inside and outside of the business, to enable the seamless delivery of the agreed sales strategy.
Management of the Sales Support Executives, Administration Assistants and Relationship Executives to maintain a high level of service delivery and sales management.
Operational support contact and escalation point for Field Sales Team.
Support the head of broker to ensure strategic and operational requirements of Customers are understood and delivered through the team.
Setting of individual and team performance objectives to align behind the business and customer objectives and ensure that they are achieved or exceeded.
Coach and provide guidance for direct reports in all aspects of service delivery by reinforcing role model values and behaviours.
Ensure that all supporting data/reports are owned, available and delivered eg, KPIs/SLAs, Business Review, Contact Reports etc.
To be fully compliant with FCA requirements, where appropriate.
We are looking for an energetic and confident individual with proven people management experience. You must have experience in managing and leading a team from recruiting, training, developing, setting targets and day to day management. The complete employee lifecycle. If you have experience in leasing or supplier management/logistics then great, but that isn't vital. In addition, we need someone who can exceed customer expectations, both internally and externally. You will have a helpful and adaptable approach and be able to manage a high volume workload on an on-going basis. All this whilst ensuring the customers remain our number one priority.
What's in it for you?
You will find our environment and culture a friendly and enjoyable place to work. We offer free on-site parking, in addition to an attractive basic salary, commission, generous pension scheme, healthcare and employee benefits package that include core and salary exchange entitlements.
We look forward to hearing from you.