1st Line Desktop Support

16000.00 - 20000.00 GBP Annual + GBP16000 - GBP20000/annum
09 Aug 2017
06 Sep 2017
Contract Type
1st Line Desktop Support
Optima Plus Recruitment are currently supporting a large Financial Services organisation based in Hanley with the recruitment of a 1st Line Desktop Support Engineer.
Job Purpose:
Providing first point of contact as a Desktop Support Engineer with occasional visits to users at their workstations. Recording all calls and actions taken on Helpdesk. Taking ownership and responsibility for calls logged. Using judgment to resolve minor issues or delegate more technical and/or complex tasks to team members or the Technical Team, as appropriate.

Duties and Responsibilities
•Completing all activities for new user setup including laptop builds, inductions, account creation, change, and deletion of user accounts for leavers
•Supporting Mobile Devices
•Performing restoration of files for users
•Logging reports, fixing or escalating to the technical support team
•Provide assistance to the wider IT Team
•Preventative maintenance to PC/Laptops/Servers
•Other miscellaneous duties as required

Skills / Attributes Required
•Previous experience of working in a Service Desk, Call Centre, Helpdesk or support environment is desirable.
•Excellent telephone manner.
•Strong working knowledge of Microsoft based operating systems with
emphasis on Windows XP, Windows 7 and Windows 8.
•Some networking experience and understanding of TCP/IP.
•Basic understanding of PC hardware set-up and configuration.
•Flexible, pro-active approach and a willingness to learn.
•Good problem solving and analytical skills.
•A keen interest in IT and new technology.
•A good understanding of MS Office including Outlook, Microsoft word, Excel and PowerPoint.
Candidates are required to have 4 GCSEs, grades C and above (inc. Maths and English) or an equivalent qualification. A Microsoft Certification or relevant degree would be desirable but not essential.
For further information please contact Kate Colclough