Support Administrator/Analyst 2nd line Support

Recruiter
Parity Professionals
Location
Warwickshire
Salary
100.00 GBP Daily
Posted
09 Aug 2017
Closes
23 Aug 2017
Job Type
Administrator
Contract Type
Permanent

Support Administrator/Analyst - 2nd line support


Coventry


GBP100-GBP125 Per Day

We are looking to recruit a support analyst/administrator on a temporary basis for, 4 months


Key Responsibilities:

  • Perform second line support function, adhering to the incident management process for users through to resolution.
  • Investigate and take appropriate action to resolve ULN and PLR Data Challenge i-tasks assigned to the group.
  • Provide high quality customer service in line
  • Provide users with progress updates on their cases.
  • Ensure the information provided is accurate, regular and easy to understand.
  • Manage and organise own workload to consistently meet SLAs.
  • All dealings with internal and external users is professional. Both internal and external users' expectations are met.
  • Handle sensitive information in a confidential manner


Essential

  • A good working knowledge of Microsoft Office.
  • Valid Basic Scotland Disclosure.
  • Good written and oral skills


Desired

  • Experience of working on a first line or second line service desk and ITIL knowledge would be an advantage.
  • Knowledge of Service Now would also be an advantage


if you have the skills required please apply

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Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.