IT Technical Support
IT Technical Support - Help Desk Customer Support
Full Time Days Temporary -Competitive hourly rate.
Technical Support Analysts handle application issues, communication and hardware calls and queries from all levels of the business and are the primary interface between system users, IT staff and external service providers you will be supporting and Servicing branches and area offices including Head Offices.
Servicing for example desktop support service on PCs, Terminals, Windows OS, Email, AD, Citrix, Mobile phones, iPads & other desktop equipment for an international company Also to provide onsite support and hands-on for all areas of IT equipment at the sites for which they are responsible.
IT Technical Support - Skills & Experience Required
- Experience of user/customer support IT support using a ticketing Systems would be advantageous
- Excellent communication and people handling skills.
- The ability to empathize with our business customers
- The ability to offer a support service committed to service level agreements.
- IT hardware, comms. equipment, and system knowledge.
- A sound understanding of the businesses and related procedures
- A strong analytical & troubleshooting ability.
- A willingness to be flexible, especially with regard to shift working.
- An exemplary ability in customer service skills and techniques
- Ability to handle pressure