1st Line Support - Service Desk Analyst

Randstad Technologies Limited
Llandrindod Wells
14.00 - 16.00 GBP Hourly
09 Aug 2017
17 Aug 2017
Public Sector
Contract Type
1st Line Support / Service Desk

Contract duration: 6 months

Have you got a combination of technical service desk skills and excellent customer service?

My client is looking for a 1st Line Support / Service Desk Analyst who will provide a single point of contact for all IS service requests, ensuring an efficient and professional service is provided, meeting customer demands within agreed SLA.

Key responsibilities:

- Co-ordinate appropriate responses, including channel requests for help to the right team, monitor progress, keep users informed of progress.
- Receive and accurately log IS service requests from users, ensuring all are responded to in a timely manner and within SLA. Update and maintain call logs accurately.
- Understand and adhere to all relevant policies and procedures.

Experience required:

- Experience of providing service desk/desktop IT support for a networked and multi-site business.
- Detailed Windows XP/7/8 operating systems (Office 365 beneficial)
- PC Configuration and SCCM
- Ability to work as part of a team, but also demonstrate initiative and ability to prioritise your own workload effectively.
- Supporting and maintaining Windows desktop operating systems across multi-site operations.
- Supporting and maintaining Microsoft desktop applications such as Office, Outlook, Lync.
- Good verbal and written communication skills.
- Able to talk with customers and users at all levels.

Next steps:

To apply for this technical service desk support position, submit your CV now!

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.