1st Line Support Technician

Appointments Personnel
09 Aug 2017
15 Aug 2017
Contract Type
Permanent 1
st Line Support Technician

GBP16,000 GBP20,000 DOE

Stoke on Trent
Our client is looking for a 1
st Line Support Technician to provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email and helpdesk software.

Duties and responsibilities:

Completing all activities for new user setup including laptop builds, inductions, account creation, change, & deletion of user accounts for leavers
Supporting Mobile Devices
Performing restoration of files for users
Logging reports, fixing or escalating to the technical support team
Provide assistance to the wider IT Team
Preventative maintenance to PC/Laptops/Servers

Desired knowledge:

Strong working knowledge of Microsoft based operating systems Windows XP, Windows 7, Windows 8
Experience of working on a support desk
Basic understanding of PC hardware setup & configuration
Good problem solving & analytical skills.
A keen interest in IT & new technology
A good understanding of MS Office including Outlook, Microsoft word, Excel & PowerPoint

Our client can offer benefits such as free parking and excellent training and development prospects. Advertised through Zoek 69c7b6f3bacb7e6e689093c772