Customer Experience Advisor

Recruiter
Purplebricks
Location
Solihull
Salary
£20,000 per annum + up to £400 per month bonus
Posted
07 Aug 2017
Closes
30 Aug 2017
Contract Type
Full Time
We are Purplebricks, the world's fastest growing estate agency. We combine the personal touch of Local Property Experts with cutting edge technology and a team of Central Property Experts to deliver an amazing customer experience. That is why we are the most positively reviewed estate agent in the UK. We're proud to say we've revolutionised the way people buy, sell and let property across the globe. Everything we do evolves around you and our customers and as a result we are able to attract the very best candidates (like you!). We charge one fair fixed fee, saving customers thousands of pounds in "commisery" every day.

We're a growing entrepreneurial brand offering talented property professionals the opportunity to be part of something really special that is revolutionising an industry and giving our people a once in a lifetime opportunity. Come over to the Purple side!

New opportunity not to be missed! Purplebricks has a unique opportunity available for a Customer Experience Advisor to join the team based in Shirley, West Midlands. You will be contracted to work on a full time, permanent basis and you will be paid a competitive salary of £20,000 per annum with the potential to earn up to £400 per month bonus once you've passed your probation period.

Responsibilities of our Customer Experience Advisor:
- Handling complaints which are received into the business
- Making calls to customers following NPS feedback
- Responding to Trustpilot reviews
- Liaising with Local Property Experts and other staff within head office
- Producing reports and analysing data
- Conduct fair and thorough investigations
- Accurately and consistently log each complaint into our Complaints Management System.

In exchange, you will be rewarded with:

-£20,000 per annum plus generous bonus scheme
-25 day's holiday after meeting a length of service benchmark
-Pension scheme
-Childcare vouchers
-Perkbox (an amazing benefits platform giving employees access to high street and online discounts, an employee assistance programme and a wellbeing hub)
-Opportunities for personal and professional development
-In exciting environment filled with amazing, talented people to work with!

Why not click 'apply' today? Don't miss out on this opportunity to join the world's fastest growing estate agency as our Customer Experience Advisor