Service Desk Analyst (Professional Services) - Central Birmingham

Recruiter
Arden Resourcing Limited
Location
Birmingham
Salary
£20,000 per annum
Posted
07 Aug 2017
Closes
15 Sep 2017
Contract Type
Full Time

Service Desk Analyst (Professional Services) - Central Birmingham

Leading professional services organisation based in Central Birmingham are looking for an experienced Service Desk Analyst to join an established team. The role will be dealing with a range of desktop and systems enquiries from users across the business mainly over the phone but with occasional deskside work. The environment is currently a Windows 7 and Office 2010 with a range of industry specific technologies and tools. The role will involve remote access to deal with a range of issues providing service desk technical support with internal clients at all levels of the business including senior management. This includes all requests are logged, prioritised and resolved within agreed service levels and documented in line with ITIL v3 practices. You will ensure compliance to data security and other relevant policies and processes. To apply you will need to have proven experience of service desk technical support within a professional services environment. You will possess excellent communication skills and have experience of dealing with high profile users. You will have a thorough working knowledge of Microsoft Windows operating systems, Microsoft office and associated technologies. You will be up to date with technology and have good working knowledge of data security and compliance issues within a professional services environment. Any experience working in a deskside environment would be an advantage as would ITIL v3. The role is a shift pattern between 8 am and 8pm and requires some flexibility to work as part of a team. This is a fast-paced environment with a range of challenging and exciting opportunities. Initially this is a 6-month fixed term contract but will likely lead to a permanent opportunity for the right individual.

Arden Resourcing Limited is acting as an employment agency regards the above position.