Claims Co-Ordinator

Recruiter
Cavendish Maine Recruitment
Location
Stoke-on-Trent
Salary
£18,000 per annum
Posted
07 Aug 2017
Closes
31 Aug 2017
Contract Type
Full Time

Job Title: Claims Co-Ordinator

Location: Stoke

Salary: £18,000 - £23,000

Job ref: AR / J19085

Award winning Insurance Organisation would like to recruit three Property Claims Co-ordinators to join their growing team in Stoke. You will be responsible for providing an efficient technical desktop claims handling service. You will work in conjunction with the Adjusters, offering post visit customer service and reducing elapsed timescales whilst reducing indemnity spend where necessary.

Duties and responsibilities:

  • Deal with a mixture of domestic and commercial property claims
  • To manage the customer experience throughout the claim, following the agreed contact strategy and delivering a high level of customer satisfaction
  • Undertake daily and weekly updates of all outstanding claims with full empowerment to progress these claims forward to conclusion
  • Understand the principle of Treating Customers Fairly with full application of this
  • Monitor, manage and chase suppliers both internal and external to ensure a smooth journey and a fair outcome for the customer
  • To manage case/work load in accordance with service level agreements and both customer and client expectations on daily basis including pro-active diary management
  • Ensure that client schemes manuals, client philosophies as well as all relevant documentation are all referred and adhered to
  • To maintain and demonstrate a good level of technical knowledge with the ability to work across various technical disciplines
  • Understand Delegated Authority Agreements and obtain authorisation of claims outside levels of authority
  • To evidence and demonstrate the ability to make decisions whilst taking into account the customers circumstances and client philosophies
  • To write, check, authorise and issue a full spectrum of correspondence including reports in line with Davies and the clients agreed standard
  • Ensure the correct procedures are adhered to when dealing and resolving all informal and formal complaints in accordance with our Company standards
  • Deal with all correspondence in accordance with agreed SLAs
  • Understand the Data Protection procedures
  • Understand and implement company systems and procedures
  • To demonstrate flexibility depending on customer demands
  • To recognise where there are inconsistencies during the claims process and take remedial action

Skills & Experience

  • This position would suit candidates with property/commercial claims handling experience, although applications from a general customer service/Insurance background will also be considered
  • Strong interpersonal skills, including good rapport/relationship and negotiation skills, competent and confident in interactions with stakeholders and business partners
  • Computer literacy together with and the ability to organise your own workload
  • Accuracy, attention to detail and an investigative approach
  • Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand
  • To work actively as part of a team and contribute towards delivering team performance
  • To actively listen when interacting with customers using clear effective communication and adapt style to meet the customer needs
  • To be proactive in identifying problems and constructively look to find solutions
  • Flexible and committed to a career
  • Ability to work in a fast paced and changing environment with the ability to embrace change positively
  • Flexibility around extended hours at busy periods

If you would like to discuss this opportunity in more detail, please contact Adrian Richards at Cavendish Maine.