1st Line Support Technician

Appointments Personnel Ltd
16000.00 - 20000.00 GBP Annual + + DOE
08 Aug 2017
23 Aug 2017
Contract Type
Permanent "1st Line Support Technician"

GBP16,000 - GBP20,000 DOE

Stoke on Trent

Our client is looking for a 1st Line Support Technician to provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email and helpdesk software.

Duties and responsibilities:

- Completing all activities for new user setup including laptop builds, inductions, account creation, change, & deletion of user accounts for leavers
- Supporting Mobile Devices
- Performing restoration of files for users
- Logging reports, fixing or escalating to the technical support team
- Provide assistance to the wider IT Team
- Preventative maintenance to PC/Laptops/Servers

Desired knowledge:

- Strong working knowledge of Microsoft based operating systems Windows XP, Windows 7, Windows 8
- Experience of working on a support desk
- Basic understanding of PC hardware set-up & configuration
- Good problem solving & analytical skills.
A keen interest in IT & new technology
- A good understanding of MS Office including Outlook, Microsoft word, Excel & PowerPoint

Our client can offer benefits such as free parking and excellent training and development prospects.