Compliance and Regulatory Advisor

Recruiter
Forever Living Products - Head Office
Location
Warwick
Salary
Competitive
Posted
08 Aug 2017
Closes
18 Aug 2017
Contract Type
Permanent
A Permanent vacancy has become available in Complaints and Compliance for a Compliance and Regulatory Support Advisor.
Reporting to the Compliance & Regulatory Team Leader, this position will cover duties such as:
Regulatory Support Advisor - Key Skills

Previous experience in a complaints and compliance environment
A proven commitment to quality and continuous improvement
Dedicated to providing a high level of customer service and responding to an individual's needs
Understands the potential wider impact of their decisions
Realises the importance of empathy when handling difficult situations
Strong communication skills both in writing and verbally
Exceptional organisational skills and accuracy
Self-motivated with the ability to work autonomously and under pressure
Enthusiastic, with a positive approach
Must work well under pressure
Have an excellent phone manner
Be articulate, well presented, be dependable, be flexible
Have excellent written communication skills, be computer literate

Responsibilities
Compliance/Complaints:

Telephone and email service to customers and FBOs for compliance related queries and complaints
Telephone and email service to support FBOs who's advertising/conduct breaches policy
Management of the Field Watch system for the UK office jurisdiction
Approval of social challenged posts
Approval of any scripts for video resources
Approval of all Success Express video's
Approval of Company created adverts
Approval of T&C's for competition/incentives
Deal with complaints from authorities such as ASA or Trading Standards
MI stats of compliance action taken in the UK
Approval (and in part) creation of Advisory Board trainings
eBay and Amazon tracking/enforcement

Regulatory:

Label approval
Ingredient reviews for future products
Team member of EU regulatory group
Team member on R&D for future products
Sharing CRN technical advice to Forever's regulatory team
Website/product manual/brochure creation and management to ensure compliance
Coordinate with consultants to help create marketing resources when launch/relaunching products (C9/F15 booklets, V5???)
Website T&C's
Data protection (future)

Product Enquiries:

Email service to customers and FBO's for technical product questions
Q&A's (part of EU regulatory groups tasks)
Health and quality complaints related to products

Hours of work include:
Monday - Friday 9am - 5pm, with a 1 hour unpaid lunch break