1st Line Support Technician

16000.00 - 20000.00 GBP Annual + GBP16000 - GBP20000/annum DOE
08 Aug 2017
01 Sep 2017
Contract Type
Permanent "1st Line Support Technician"

GBP16,000 - GBP20,000 DOE

Stoke on Trent

Our client is looking for a 1st Line Support Technician to provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email and helpdesk software.

Duties and responsibilities:

* Completing all activities for new user setup including laptop builds, inductions, account creation, change, & deletion of user accounts for leavers
* Supporting Mobile Devices
* Performing restoration of files for users
* Logging reports, fixing or escalating to the technical support team
* Provide assistance to the wider IT Team
* Preventative maintenance to PC/Laptops/Servers

Desired knowledge:

* Strong working knowledge of Microsoft based operating systems Windows XP, Windows 7, Windows 8
* Experience of working on a support desk
* Basic understanding of PC hardware set-up & configuration
* Good problem solving & analytical skills.
A keen interest in IT & new technology
* A good understanding of MS Office including Outlook, Microsoft word, Excel & PowerPoint

Our client can offer benefits such as free parking and excellent training and development prospects