Delivery Line Manager - Birmingham

Royal Mail
£27,800 per annum
06 Aug 2017
24 Aug 2017
Hair & Beauty
Contract Type
Full Time

Job reference number 76372

Delivery Line Manager - Birmingham

Salary circa £27,800 (dependent on experience), plus a potential 10% bonus and 22.5 days annual leave

Full time


Redfern Park Delivery Office

We are looking for a Delivery Line Manager to join our team at the Redfern Park Delivery Office in Birmingham.

About the role

Reporting to the Delivery Office Manager, you will lead a delivery team of up to 40 dedicated full and part time employees in the successful delivery of quality, financial, customer and employee targets and objectives for your office.

Our World Class Mail programme is already starting to revolutionise the way we work. Through this initiative, we are introducing new techniques to help our people improve safety, productivity and quality across everything we do.

What does the role involve?

  • Assisting the Delivery Office Manager and managing operations within a specific area of the Delivery Office
  • Leading, motivating and coaching a team of frontline operational colleagues
  • Monitoring performance, excelling in all operational targets
  • Championing health and safety
  • Identifying and driving areas of improvement, increasing efficiency
  • Providing excellent customer service
  • Monitoring the efficiency and performance of the fleet
  • Developing positive relationships with stakeholders, including union representatives

Shift patterns: Five days across Monday to Saturday with a rotational day off. Flexibility is required as start times will vary, typical shift patterns are as follows: 05.30 – 13.45, 06.00 – 14.15, and/or 06.30 – 14.45.

About you

You’ll have strong operational leadership experience, with a track record of leading and supporting teams through change. With exceptional interpersonal and communication skills, you’ll appropriately communicate difficult messages while improving employee engagement. As an inspirational leader, you’ll have the ability to coach and role model leadership behaviours.

Experience in KPI and performance management is essential to this role. Utilising your strong financial acumen, you’ll have the ability to ensure your team meets and exceeds quality targets within the confines of an assigned budget. In addition, you’ll be commercially driven, with a strong focus on customer orientation. A proven track record working within a unionised environment will provide a distinct advantage; as will experience gained within logistics, distribution, fleet management or retail.

About Us

Five centuries in business has made Royal Mail more than a household name. We connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 29 million addresses across the UK.

Our market is changing, but as a FTSE 100 organisation we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible and efficient and are employing our strong brand and a range of new products and services to achieve this.

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

Closing Date: Sunday, 20th August 2017

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Manager, Performance Management, Management, Human Resources