Customer Service Assistant

Travail Employment Group
£16,500 per annum
06 Aug 2017
21 Aug 2017
Contract Type
Full Time

Customer Services Assistant


Full Time

Ellesmere / Oswestry, Shropshire, commutable from Oswestry, Whitchurch

£16,500 + 25 days holiday + pension

The Role

Customer Services Assistant required by a busy, small award winning customer service team. The post provides a great opportunity to assist in the delivery of excellent customer service in a proactive business which has a great reputation for their digital and ecommerce business.

Main duties and responsibilities:

  • Assisting the Customer services team members.
  • Liaising with customers on the phone, via email and ecommerce portals
  • Email and data handling
  • Processing orders
  • Liaison with internal production and despatch functions
  • Customer query resolution.

The Candidate

The ideal candidate will have:

  • A background in customer focussed administration or customer services

  • Good IT skills with the ability to quickly learn new systems

  • Strong communication and rapport development skills

  • The ability to take the initiative and, with training, make decisions

  • A good eye for detail

  • An enjoyment of working in a small, friendly busy team

The Company

Our client is a growing ecommerce business who offer a Customer Services Assistant the ideal opportunity to develop their customer service skills in a busy, commercial environment. The business has won many local awards for their standards in customer services and digital marketing. They have also achieved excellent ratings for the customer traffic to their websites and have ambitions to continue improving their performance.

The Package

Salary £16,500 + plus 25 days holiday + bank holidays + pension + free onsite parking. Working hours 9.30am - 5.30pm Monday - Friday

To Apply

Please click on the Apply button below.

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.


Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities.

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