Customer Service Assistant
Customer Services Assistant
Ellesmere / Oswestry, Shropshire, commutable from Oswestry, Whitchurch
£16,500 + 25 days holiday + pension
Customer Services Assistant required by a busy, small award winning customer service team. The post provides a great opportunity to assist in the delivery of excellent customer service in a proactive business which has a great reputation for their digital and ecommerce business.
Main duties and responsibilities:
- Assisting the Customer services team members.
- Liaising with customers on the phone, via email and ecommerce portals
- Email and data handling
- Processing orders
- Liaison with internal production and despatch functions
- Customer query resolution.
The ideal candidate will have:
A background in customer focussed administration or customer services
Good IT skills with the ability to quickly learn new systems
Strong communication and rapport development skills
The ability to take the initiative and, with training, make decisions
A good eye for detail
An enjoyment of working in a small, friendly busy team
Our client is a growing ecommerce business who offer a Customer Services Assistant the ideal opportunity to develop their customer service skills in a busy, commercial environment. The business has won many local awards for their standards in customer services and digital marketing. They have also achieved excellent ratings for the customer traffic to their websites and have ambitions to continue improving their performance.
Salary £16,500 + plus 25 days holiday + bank holidays + pension + free onsite parking. Working hours 9.30am - 5.30pm Monday - Friday
Please click on the Apply button below.
This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.
All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities.