Membership Administrator/Co-ordinator

Recruiter
The Future Works
Location
Warwickshire
Salary
£8.25 per hour
Posted
06 Aug 2017
Closes
31 Aug 2017
Contract Type
Full Time
Our client is seeking support within their Membership Department for a busy period over the next 1-2 months.

The role will incorporate dealing with membership enquiries, servicing members with information through listening to customer requirements and presenting with appropriate services and benefits of the membership for this charity organisation.

Duties will include:

- Working as part of a small dedicated team
- Dealing with telephone enquiries for information and members calling to renew memberships
- Updating and recording accurate information for membership records
- Understanding objections or queries
- Advising on appeals and campaigns, promoting donations
- Daily reporting of information as required
- Processing payments and subscriptions
- Assisting members with interaction with the website
- Administering and despatching renewal documents and subscription reminders.

Skills
- Excellent telephone manner
- Customer service via telephone or sales related experience an advantage
- IT literate
- Proactive and enthusiastic personality to work as part of a busy, friendly team
- Own transport due to location desirable

This is requirement is to commence by the beginning of July. All applications will be review within latest within 2 business days, and shortlisted candidates with the relevant skills and experience will be contacted by telephone. If you have not been contacted within this timeframe please assume on this occasion you application has not been shortlisted, but thank you for your interest.