Business Analyst E-commerce

£45,000 per annum
06 Aug 2017
31 Aug 2017
Contract Type
Full Time

The Opportunity

In summary, the Business Analyst will work closely with relevant business stakeholders to define and support definition of project setup, functional and non-functional requirements in order to deliver strategic and/or project goals.

Key Performance Indicators

  • Successful Project Definition,
  • Process improvements,
  • Growth and adding value of knowledge/subject matter expertise as relevant,
  • Visibility within leadership of relevant business areas
  • Flawless completion of commitments.

Key Accountabilities and Responsibilities

  • Providing high quality analytical services
  • Understanding the business needs of the client, providing potential options,
  • Help prepare presentations to business Leadership to drive alignment and initiate understanding of technical solutions in response to evolving business needs,
  • Direct a combination of operational, integration, and new projects,
  • Work on quarterly demand presentations to ascertain future need for group's services,
  • Review all SOWs and associated change orders in preparation of execution,
  • Facilitate all levels of requirements gathering, aligning requirements to the business goals, process modelling, change control, quality assurance, resource allocation, change management, support and implementation tasks,
  • Provide monthly project tracking, budgeting, and forecasting to the Management,
  • Build and maintain strong relationships with direct and indirect clients including customer satisfaction, cultivating growth, as well as day-to-day communication as necessary.
  • Key Interactions
  • Business Stakeholders as relevant,
  • External vendors, and internal departments including Portfolio and Project Delivery, IT PMO, Service Delivery.

Knowledge, Skills and Experience


  • Relevant BA experience
  • Must have broad experience in change management, application analysis and design,
  • Experience of working in a high performing matrix environment,
  • Proven technical and analytical skills with the ability to manage simultaneous priorities and changing deadlines,
  • Able to present a professional image of Corporate to all stakeholders through verbal and written interactions
  • Exceptional customer service skills and abilities,
  • Excellent vendor management skills. Proven experience in working with external global third party Managed Services Providers and software vendors,
  • Strong analytical, problem-solving, persuasion, and conflict resolution skills with a strong sense of urgency.


  • Educated to degree level, ideally coupled with an MBA or advanced degree,
  • Some Project management experience and/or understanding of waterfall / agile methodology.


  • Ability to work with independently and make decisions independently,
  • Excellent interpersonal, oral and written communications skills with the ability to effectively interact with customers, associates and at all levels of management.

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