IT Technical Support

ASK Recruitment
12.50 - 15.00 GBP Hourly + DOE Negotiable
07 Aug 2017
22 Aug 2017
Contract Type
IT Technical Support -

Temporary Contact to start ASAP to cover a busy period

IT Technical Support / IT Service Desk Analyst /Service Desk -IT Support - Help Desk Customer Support

Full Time Days Temporary -Competitive hourly rate.

IT Technical Support - Depending on experience-

Our client who are an International Concern are looking for temporary team member to join their IT Service Desk function provides support for I.T. system users within UK businesses for a busy temporary period.

Service Desk Analysts handle application issues, communication and hardware calls and queries from all levels of the business and are the primary interface between system users, IT staff and external service providers you will be supporting and Servicing 900+ branches and area offices including Head Offices.

Servicing for example desktop support service on PCs, Terminals, Windows OS, Email, AD, Citrix, Mobile phones, iPads & other desktop equipment for an international company Also to provide onsite support and hands-on for all areas of IT equipment at the sites for which they are responsible.

IT Technical Support - The role

- Providing an efficient, personalised support service to our business users
- Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines.
- Answering calls/call logs promptly, in a professional service led manner
- Logging, allocating, and escalating calls making it easy for others to pick up the problem.
- Wherever possible resolving and closing calls at the point of first contact.
- Supporting the business in stocktaking and other out of normal hour's tasks
- Able to remain calm, focused and professional in crisis situations.Undertaking special interest pro-active projects aimed at improving customer service.
- Undertake duties in a manner compliant with the general principles of conduct and action.
- Managing the ITIL issue life cycle e.g. raising, escalating, incident management etc..
- Managing customer expectations
- Creating and issuing Hints and Tips to targeted user community

IT Technical Support - Skills & Experience Required

- Experience of user/customer support IT support using a ticketing System "Nell" would be advantageous
- Excellent communication and people handling skills.
- The ability to empathize with our business customers
- The ability to offer a support service committed to service level agreements.
- IT hardware, comms. equipment, and system knowledge.
- A sound understanding of the businesses and related procedures
- A strong analytical & troubleshooting ability.
- A willingness to be flexible, especially with regard to shift working.
- An exemplary ability in customer service skills and techniques
- Ability to handle pressure

IT Technical Support / IT Service Desk Analyst /Service Desk -IT Support - Help Desk Customer Support