Customer Support Team Leader - Manufacturing

Recruiter
Hamlin Knight Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Location
Warwick
Salary
£24,000 per annum
Posted
05 Aug 2017
Closes
21 Sep 2017
Contract Type
Full Time
Customer Support Team Leader - Manufacturing
Warwick
£24,000 - £28,000 + benefits

Are you looking to work for one of the UKs biggest suppliers of bathrooms and ceramics.
Are you the person who can demonstrate leadership and develop a team of customer support advisers whilst actively working as part of that team?
If the answer is yes, I want to hear fro you!

You will need a couple of years experience of man management, preferably within the manufacturing industry.

You will be Managing the day to day process's within the Customer Support Department (including order processing, enquiries and discrepancies
Preparation of the Monthly KPI's for the department. Preparation of daily/weekly customer reports
Day to day management of the Customer Support department, to include 121's
Ensure all customer issues are resolved in a timely and efficient manner
Management of freight invoicing
Management of order book, as necessary. To include manual allocation of back orders
Ensure that the department provides at all times the highest level of customer service, meeting the customers expectations or requirements whenever possible.
Implementation of efficiency projects within the Customer Support area and support the rest of the business with larger cross-departmental projects.
Management of customer master data
Develop relationships with key customers - identify inefficiencies, hold list management, managing customer expectations and meeting their requirements

Good working knowledge of SAP essential.

Located just outside Warwick town centre with free parking.